News Release
VCI ANNOUNCES NEW STRATEGIC PARTNERSHIP WITH PrintMIB UK
STEVENAGE, HERTFORDSHIRE and CREWE, CHESHIRE – APRIL 2009 - VCi, the leading developer of service management solutions for the office equipment marketplace, has entered into a strategic partnership with PrintMIB UK. This will enable office equipment dealers to use data collected via PrintMIB to automatically produce meter reading invoices, process supplies orders and raise new service calls in Service Accent with little or no user-intervention required.
“The move to remote collection of valuable volume and usage statistics is becoming a key factor for office equipment dealers who need to reduce costs, increase efficiency and provide outstanding service to their customers. These new features give dealers complete visibility of not only their own equipment but also almost all other network print devices in use in their customers’ business.” commented Tony Milford, Managing Director of VCi. “The enhanced Print Management module for Service Accent is designed to make previously time-consuming and potential error-strewn phone, fax or email data collection a thing of the past and can ensure that dealers are able to offer their customers the highest levels of service whilst improving cash-flow and providing vital usage information to enable them to increase sales and provide a genuine value-added service to their clients.”
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“This strategic partnership with VCi is a natural fit, the combined system delivers the lifeblood of any dealer; the timely accurate collection of meters for billing, reduced cost, improved cash flow and an enhanced service to the end user” comments Jeff Sapp Technology Director for PrintMIB UK
“This is a real opportunity for UK dealers to step into the growing Managed Print Solutions (MPS) market.
Our operations both in the UK and the United States show us that increasing pressure on sales margins and lack of credit means dealers are now focusing on capturing page counts leading them away from the hardware price centric sale. In addition to cementing in any existing base MPS is proving to be a key differentiator from the competition. We have found that dealers who deploy an MPS benefit from a consultative sales process by not only capturing more service revenues but even more profitable hardware sales. PrintMIB UK have a range of tools to assist sales teams to successfully sell into the MPS market. If you have ever wondered what the competition is doing deploy PrintMIB and you will soon be able to see exactly what equipment they have on a customer’s network, device discovery is a big part of what PrintMIB is all about. The automation offered by Service Accent and PrintMIB ensures that dealers can offer an MPS and reduce their cost for billing whilst substantially growing their service base”
About VCi
Founded in 1992, VCi is one of the UK’s leading developers of service management solutions and has provided solutions to over 200 office equipment dealers in more than twenty five countries throughout the world. Its’ flagship product is Service Accent, an enterprise solution with a powerful range of service call handling, contract administration and billing functionality. Full Stock control and options for Meter Billing and Online Meter Billing can also be added. A comprehensive range of remote options enabling the use of the Internet, PDAs, email and SMS notifications complete this cost-effective and flexible product.
About PrintMIB
Founded in 2005 in Atlanta GA. USA, PrintMIB quickly established itself as a leading provider for software solutions for the remote collection of meter readings from network print devices. This success quickly brought PrintMIB into the UK market after a direct request from a large UK dealer. In 2007 PrintMIB UK was established to service the dealer market in the UK and Europe. PrintMIB UK runs operations from its base in Crewe, Cheshire including sales and product support. PrintMIB UK has authorised dealers across all regions of the UK and Ireland. PrintMIB products which include a USB meter collection stick and PrintMIB client software is designed to collect meter and supplies information from multi manufacturers print devices and features a unique device specific scanning engine. This ensures that accurate information is gathered even from the latest machines to come onto the market, providing information for billing and for sales teams to base sales proposals upon.
For further information, please visit www.vantagecomputing.co.uk or contact:
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